Tech Support Channels
A 60–Minute Support Ticket Response Guarantee
All your support requests will be dealt with in no more than 60 minutes after the support ticket or email was submitted. If your issue calls for additional assistance from a server administrator, we’ll direct the trouble ticket or the email to the person in charge and we will leave a note to notify you that more time will be needed for arriving at a solution. Furthermore if you order the Managed Servers package, any of the services included there will be executed whenever you choose.
A First–Rate Client Care Service
- We’ll be online for you 24x7 to reply to any questions that you may have connected with our Web Site Control Panel or any of the applications that we have installed for your convenience on the server. In case you also require support handling server management tasks, take advantage of our Managed Servers package, which includes backup hard drive space, weekly OS updates, server monitoring and restarting procedures, plus troubleshooting and installation services.
An Easy–to–Navigate Help Area
Our Web Site Control Panel has been installed by default for every dedicated server. Among its features is a very time and effort–saving integrated knowledgebase that will guide you step by step on how to use it. The majority of help articles have video versions which demonstrate all the operations that you can carry out in a very illustrative way. You can find the educational articles and the video tutorials in the upper right corner of each Web Site Control Panel section.