Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our user assistance staff is qualified to speedily care for all our cloud hosting users’ requests and assistance inquiries. Through our ticketing system, it is also possible to fill in your inquiry and a support crew fellow member is going to get back to you within max 1 hour. Realistically, practice has revealed that the average reaction time frame is 20 min.

  • Top quality support service

  • A Top–quality Support Service

  • You can easily write to us 24x7x365 with any concern you’ve got involving our products. Now we have specialists available at all times to provide you with solutions every time needed. Feel free to use the ticketing system or send us an e–mail at any time, or you can pick up the telephone or use the live chat within working hours.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Control Panel offers a huge practical knowledge base that’s built into all areas. In each area, you will find a Help button that will load for you a list of step–by–step tutorials on how to work with a certain function or execute a certain action. Additionally, we have produced guide video lessons so that you can get a better idea of the Control Panel’s interface.