Though this is not the most importantaspect to distinguish a trustworthy cloud hosting supplier from a bad one and a reseller from a real supplier, being able to call and speak with a live person is a sign that you aren't dealing with a one-person company and that you'll be able to reach somebody any time you're looking for support. The telephone support for website hosting services may range from standard to professional, thus the issues that can be resolved through a call vary depending on the provider. In most cases, these issues are simpler and include billing or first level tech issues since more difficult tasks usually need a support ticket where both you and the system administrators can follow the proceedings with a given issue. Nonetheless, having the option to call your supplier can save you lots of time and efforts for the countless tiny problems which will eventually show up at the time you manage your website hosting account.

Phone Support in Cloud Hosting

We believe that the option to talk to a live consultant is rather important, for that reason we have three support lines all around the world (Australia, USA and UK) and you can contact us over the phone for fourteen hours a day. In case you consider getting one of our cloud hosting, for instance, you are able to phone us and find out more about our services before placing your order so as to ensure that we do match all the system requirements for your websites. After the order, you will be able to get in touch with us about all of the sales and / or billing issues you may experience, or receive any type of general or basic technical info that you need. We've aimed to find the optimal balance between telephone and ticket support, so for solely technical matters you will have to use the ticketing system, which will make it easier to keep track of the communication as well as any new developments in the resolution of an issue.