There are several ways in which you can get in touch with the web hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you pick is a ticketing system. It’s the least complicated communication method for a variety of reasons. In the event that no help desk staff member is free at the moment and they are all engaged, a phone call may not be responded to, but a ticket will invariably hit home. Plus, you can copy and paste extensive bits of info without worrying about printing errors, and in case a given issue needs more time to be fixed or a number of responses must be exchanged, all the info will be in one place, so either party can always follow the steps taken by the other one. The drawback of using tickets to touch base with your web hosting company is that they are often separate from the web hosting platform, which suggests that if you have to provide information or to adhere to directions, you’ll need to use at least 2 different admin dashboards and this number may increase if you would like to manage a couple of domains. In addition, lots of hosting companies reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting for a response.

Integrated Ticketing System in Cloud Hosting

Our cloud hosting include an integrated ticketing system, which is an integral part of our in-house created Hepsia hosting Control Panel. In stark contrast with other comparable tools, Hepsia enables you to manage everything associated with the web hosting service itself in one place – payments, files, emails, support tickets, etc., avoiding the need to log in and out of different admin dashboards. In the event that you have any pre-sales or technical questions or any problems, you can open a ticket with a few mouse clicks without ever signing out of your hosting Control Panel. During the process, you can select a category and our system will offer you a number of educational articles, which will give you additional information and which may help you solve any particular issue even before you actually post a ticket. We guarantee a ticket response time of no more than 1 hour, even in case it’s a weekend or a national holiday.