Integrated Ticketing System in Cloud Hosting
Our cloud hosting include an integrated ticketing system, which is an integral part of our in-house created Hepsia hosting Control Panel. In stark contrast with other comparable tools, Hepsia enables you to manage everything associated with the web hosting service itself in one place – payments, files, emails, support tickets, etc., avoiding the need to log in and out of different admin dashboards. In the event that you have any pre-sales or technical questions or any problems, you can open a ticket with a few mouse clicks without ever signing out of your hosting Control Panel. During the process, you can select a category and our system will offer you a number of educational articles, which will give you additional information and which may help you solve any particular issue even before you actually post a ticket. We guarantee a ticket response time of no more than 1 hour, even in case it’s a weekend or a national holiday.