The support that you will get from your cloud hosting supplier is really important, regardless of whether you have pre-sales questions and you are not a customer yet, or you have a technical issue with an existing account. Timely and correct information regarding a question or an issue can save you lots of time and efforts, not mentioning that this is usually a sign that you're ordering from a real web hosting supplier and not from some reseller. When you purchase a hosting account through a company that does not own its servers and it can't access them directly, it is likely that you will wait for a few days to get a reply to any query, so your sites may stay offline for quite some time. Alternatively, a provider which provides different means of communication and has a tech support team available at any time will assist you to right away and help you limit or fully avoid any downtime and potential losses.
24/7 Customer Support in Cloud Hosting
We acknowledge the significance of getting assistance right away, so our cloud hosting services include 24/7 tech support and various ways of communication. If you don't have an account yet, you can phone us or use our live chat and speak with a live representative, so as to learn more about our services or check if our servers meet the system requirements for your websites. As a result, you will not end up getting a service that you can't use effectively. In case you already have your account with us, you can open a support ticket from your Hepsia hosting Control Panel when the issue is strictly technical or it requires further analysis. Unlike the vast majority of suppliers out there, we respond to all tickets within one hour, so you will not need to wait for a whole day. Our support services are accessible day and night, even during official holidays.